Clear answers before you choose.

Choose your dates in any Check Availability form. You will continue to the secure reservation page, where current rates, room options and bookable extras are confirmed.

Yes. Tell Tere your group size, preferred bed setup, whether you need a private or shared kitchen, and what matters most. She can narrow the options here before you book.

Rooms keep the stay simple. Apartments add a private kitchen and more independence. Villas are private bases for groups, retreats and celebrations. Start with the way you travel, then compare the exact fit.

Apartments #6, #11, #21, #22, #25 and #26 have a private kitchen. Rooms #7 and #8 have shared kitchen access. Room #23 is a room, not an apartment.

Yes. Select the number of rooms in the availability form, then set adults, children and children's ages separately for each room before searching. This keeps the guest distribution clear for every room.

Apartments with a private kitchen are a useful starting point for families, especially when sleep schedules and meals need more flexibility. Share the children's ages and your preferred setup with Tere so she can compare the practical options.

Several apartments offer more independence for longer stays, and Wi-Fi is available across the property. Exact housekeeping format, extras and current terms depend on the dates and stay type, so confirm them before booking.

Yes. Use Manage Reservation in the main menu or footer to open the secure reservation-management page.

The property is positioned for beach, surf, restaurants and town life. Exact walking expectations depend on your group, mobility and the specific plan, so ask the team for the most useful route context.

Private or shared shuttles, a domestic flight via Tambor, ferry and self-drive routes are common options. The best choice depends on your arrival time, group, luggage and budget; confirm the final leg close to travel.

The team can help you compare the practical options for your arrival and stay, including shuttle questions and local mobility. Pickup, timing, route and current conditions must be confirmed for your dates.

The team can help coordinate lessons, board rentals and local guidance when available. Tell us your level, preferred board, number of surfers and how flexible you are; conditions, inclusions and operator schedules are confirmed for your dates.

It can be, when the beach, tide, board and instructor match the day. Santa Teresa is not beginner-friendly at every hour, so a first session should start with same-day local guidance and a patient instructor.

Do not choose only by name. Playa Carmen, Santa Teresa/La Lora, Playa Hermosa and Mal País can feel very different depending on swell, tide, wind, crowd and your level. Ask Tere to frame the right question, then confirm the same-day call locally.

Often yes, but swimming ability, confidence, age, tide, instructor ratio and parent comfort all matter. Share the children's ages and swim level before confirming anything.

Yoga, massage and other wellness formats may be coordinated depending on the current schedule, space and practitioner availability. Nothing is treated as automatically included unless it is confirmed.

Yes. Save the ideas that interest you and ask Tere to shape a realistic order. She can help compare timing, mobility, group fit and what should stay flexible without inventing prices or availability.

Yes. These are inquiry-first stays so the hotel can confirm the right setup, service plan, capacity and availability before making promises. Share dates, group size, privacy needs and the kind of gathering you have in mind.

Dates or an approximate window, number of travelers, children's ages, preferred stay type, kitchen needs, mobility, and the one thing you want the trip to feel like. That gives Tere or the hotel team enough context to be useful quickly.

Those details can depend on the current property setup and your specific stay. Contact the hotel directly with the question before booking so the team can confirm the right answer rather than make a general promise.